The Ready Apprentice team has been working to accommodate the changes that have been introduced to contacts as of the 1st of January 2023. We have made the following changes and will continue to make changes to accomodate the needs of Providers.

Post Signup 3 Month Contact

The Post Signup Youth contact has been renamed. This contact has been renamed to the 'Post Signup 3 Month'. The Contact has also been extended for special existing cohorts along with Youth Cohort. This contact has been added to any Registration where:

• Apprentice is Female or Indigenous or has a Disability and where the Start/Recommencement date is after the 15th of September 2022. OR
• Any Apprentice where the Registration's Start/Recommencement date is after the 1st of January 2022

NOTE: 

Post Signup Contact (expiring at 6 month point) will continue to remain in the Contact schedule even for the Registrations where Post Signup 3 Month Contacts Exists. It is the decision of individual providers whether they want to complete Post Signup Contacts along with Post Signup 3 Month Contacts or will ignore where Post Signup 3 month is completed. 

Filter and Export Options

The following Filter and Export options have been added to the Contacts Search page for easily identifying different cohorts in order to complete different different contacts based on priority. 

• Gender, 
• Disability,
• Indigenous 

Contact Mode

Post Signup Contacts

For all Post Signup Contacts and Post Signup 3 Month Contacts, the default contact mode has been set to Face-to-Face. This is applicable for both Band 1 and Band 2 Contacts. The modes can be changed from Milestone Contacts Management Settings. 

Post Signup Contacts

The Post sign-up contacts will default to Face-to-Face. The method can be changed to either Phone or Face-to-Face in the Milestone Contact Management Settings.

12 Month Contacts

The 12 Month Contacts mode can now be updated in Milestone Contact Management Settings. 

24 Month Contacts

No change has been made around the default mode of 24 Month Contacts. 

36 Month Contacts

The 36 Month Contacts mode can now be updated in Milestone Contact Management Settings. 

Electronic Completion of Contacts

Post Signup Contacts

Post Signup 3 Month Contact can not be sent electronically.

Post Signup (existing Post Signup Contact) can still be sent electronically if it is selected in Settings > Self Service Contacts Settings and if a template is set for this contact in the Communication Schedule. But the contacts will not be marked as Contact Complete when the email/SMS are sent out electronically like before. Even if Electronic Contact is sent out for this contact, the contact still needs to be completed manually. 

12 Month Contacts

As of the 7th of June 2023, all 12-month Contacts will no longer be marked complete when the apprentice completes the electronic survey. 

24 Month Contacts

All 24 Month Contacts will continue to be sent out Electronically and will be completed by Apprentices. No change has been made around 24 Month Contacts.

36 Month Contacts

As of the 7th of June 2023, all 36-month Contacts will no longer be marked complete when the apprentice completes the electronic survey.

Milestone Contact Management Settings

Contact modes can be changed for all milestones through Settings > Contacts > Milestone Contact Management. This impacts what the Preferred Mode of the contact will show in the Contact Schedule. When changed, all future contacts will appear with the set mode. Electronic Contacts will continue to be sent out if the settings allow for it, regardless of the mode selected from this setting.