Multi-Factor Authentication (MFA)

Setting up MFA 

On the User Profile screen, we have added the ability to enable MFA. 

 

To add MFA, navigate to the user profile page and click Edit 

(MFA can only be Enabled by the Current User on their profile, Admin or System staff cannot set up MFA via their account for other users) 

 

Click the Enable button at the bottom of the User Details page.
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When Enable is clicked a QR code will appear

 

 

Scan this QR code using your preferred MFA application.

 

Once scanned in the application, you will be provided with an OTP code to enter. 

 

Enter this code and your MFA will now be successfully setup 

 

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Disabling MFA 

 

To disable MFA, click the Disable button 

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The following Modal will appear 

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Once Yes is selected, MFA will be disabled 

 

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The User, Admin User and System Users can disable a user's MFA. 

 

Logging in via MFA 

 

Once MFA is enabled the user will have to input their OTP in the box below when logging in.

 

The OTP is generated by the MFA application of your choice and changes every 30 seconds.

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If the wrong OTP is entered the following error will show

 

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