Multi-Factor Authentication (MFA)

Setting up MFA 

On the User Profile screen, we have added the ability to enable MFA. 


To add MFA, navigate to the user profile page and click Edit 

(MFA can only be Enabled by the Current User on their profile, Admin or System staff cannot set up MFA via their account for other users) 


Click the Enable button at the bottom of the User Details page.



When Enable is clicked a QR code will appear



Scan this QR code using your preferred MFA application.


Once scanned in the application, you will be provided with an OTP code to enter. 


Enter this code and your MFA will now be successfully setup 





Disabling MFA 


To disable MFA, click the Disable button 



The following Modal will appear 



Once Yes is selected, MFA will be disabled 




The User, Admin User and System Users can disable a user's MFA. 


Logging in via MFA 


Once MFA is enabled the user will have to input their OTP in the box below when logging in.


The OTP is generated by the MFA application of your choice and changes every 30 seconds.



If the wrong OTP is entered the following error will show



Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.