Before you start sending off Bulk Claim Return Reminders, you will to designate an email template to be used.
This can be done by going to Settings menu then Communications Specs.
Once in Communication Specs, click on Email tab.
Find templates called Claim Form Return Reminder templates fro both Apprentice and Employer.
Click Edit button 
next to these two Comm Specs and select/create the desired template on following page.
